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외국계기업 | [외국계] Senior Recruiter(Community Management Business Partner )

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이주현이사 cathy@ubsocius.com 0262578363 010-3355-0656
채용 전반의 프로세스 및 기업의 needs 인지를 기반으로 한 차별적 추천 인사 분야의 역량과 경험을 기반으로 최적 인재를 추천드리겠습니다.

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[외국계] Senior Recruiter(Community Management Business Partner )

외국계기업

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서류전형 -> 1차면접 -> 2차면접

22-03-08 11:48

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Job Description

What You Will Do: 

  • Act as the bridge between customer goals & requirements and our community partners
  • Represent the community during customer and internal meetings
  • Vet and sync business requirements and map these to community driven results
  • Live and breathe the Community Management Team Charter of: 
    • We are the bridge between customers, project managers and the community
    • We are their voice
    • We own the performance and the results
  • Own the capacity management for assigned accounts: 
    • Launch sourcing requests
    • Ensure successful utilization of new community partners
    • Lead continuous engagement strategies for your region, solution, vertical
  • Live a community centric mentality: community experience is at the heart of everything we do
  • Treat community partners like they are our customers and act in their best interest by pushing for process, technology, and experience improvement
  • Utilize the strength of the community in new and creative ways
  • Through your actions, directly impact core metrics of: 
    • Customer NPS
    • Community NPS
    • Community Satisfaction
    • New partner utilization
    • Translator retention
    • Community size and scale
  • Act as the bridge between customer goals & requirements and our community partners
  • Represent the community as senior stakeholder during customer and internal meetings
  • Vet and sync business requirements and map these to community driven results
  • Live and breathe the Community Management Team Charter of: 
    • We are the bridge between customers, project managers and the community
    • We are their voice
    • We own the performance and the results
  • Own the capacity management for a set of assigned team members and their customers: 
    • Launch sourcing requests
    • Ensure successful onboarding of new resources
    • Lead continuous engagement strategies for your region, solution, vertical
  • Live a community centric mentality: community experience is at the heart of everything we do
  • Treat community partners like they are our customers and act in their best interest by pushing for process, technology, and experience improvement
  • Utilize the strength of the community in new and creative ways
  • Through your and your team’s actions, directly impact core metrics of: 
    • Customer NPS
    • Community NPS
    • Community Satisfaction
    • Onboarding journey graduation
    • Translator retention
    • Community size and scale
    • Job Requirements

      To Be Successful You Will Have: 

      • Proven experience delivering world class customer service
      • High ability to manage multiple competing interests, stakeholders and priorities
      • A critical eye for using data to guide business decisions
      • Strong organizational abilities: time and priority management, negotiation, conflict resolution, stakeholder management
      • Strong communication skills
      • Thorough understanding of basic financial concepts
      • A high degree of self-motivation, proactiveness, flexibility, solution-driven mindset, and can-do attitude
      • Native Korean with a high level of proficiency in spoken and written English
      • 3+ years experience in community management, customer success, customer support, supply chain management or a related field
      • 2+ years experience in the localization industry

       

      In Return You Can Expect: 

      • Continuously challenging work in a fast-paced, global and multi-cultural company and industry
      • The ability to directly drive meaningful and positive outcomes for our community partners
      • To work with exceptional, passionate, globally based colleagues and customers
      • To be part of a major organizational transformation towards a customer, community, and tech first led business
      • Leadership that consistently takes an “employee first” approach and actively aids in your success 
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