EPAM Systems, Inc
1993년 설립, EPAM Systems, Inc. (NYSE : EPAM)는 독립적인 연구 기관의 소프트웨어 제품 개발 분야의 선두 업체로 인정 받고 있습니다. 
미국에 본사를두고있는 EPAM은 19,000 명이 넘는 IT 전문가를 고용하고 있으며 수상 경력을 자랑하는 중앙 유럽, 동유럽의 글로벌 전달 플랫폼 및 4개대륙 25개국에 지사를두고 전 세계 고객에게 서비스를 제공합니다. 
2013년 EPAM은 미국의 25대 급성장 기술 회사 중 포브스 (Forbes)에서 6 위를 기록했으며 미국의 최우수 중소기업 (Best Small Companies)으로 선정한 2 위를 차지했습니다.
개성을 중요시하며, 소액 경영을 믿지 않기 때문에 성장하려는 욕구를 가진 동기있는 사람들에게 높은 관심을 가지고 있습니다.
우리는 탁월함을 찾고 노력하며, 우리는 성장하고, 개발하고, 혁신하고, 배우고 자하는 개인에게 관심이 있습니다.
홈페이지:https://www.epam.com/  

Opportunity in Tokyo: Senior Systems/Networking Support Engineer

EPAM systems

Established in 1993, EPAM Systems, Inc. (NYSE: EPAM) is recognized as a leader in software product development by independent research agencies. Headquartered in the United States, EPAM employs over 19,000+ IT professionals and serves clients worldwide utilizing its award-winning Central, Eastern European global delivery platform, and its locations in 25 countries across 4 continents. In 2013, EPAM was ranked by Forbes as #6 among America's 25 Fastest-Growing Tech Companies and #2 on the list of America's Best Small Companies: 20 Fast-Growing Tech Stars.
We value individuality and we are highly interested in motivated people with desire to grow, as we do not believe in micro-management.
We look and strive for excellence and we are interested in individuals who want to grow, develop, innovate and learn.

Project description

EPAM Systems provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages.

Responsibilities

• Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services.
• Provide technical assistance and support as part of a global 24x5-support organization.
• Work closely with engineers and product managers to improve the product and make our customers successful.
• Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams.
• Provide technical and developer support to customers using Cloud Platform products, solutions and APIs.
• Follow notification and escalation procedures.
• Follow standards for communications with business involving operational issues.

Required skills

• AT least 3+ years’ experience fully as Systems Engineer or a combination of Networking and Sysadmin
• Strong knowledge of Linux/UNIX and Windows Server.
• Familiarity with shell scripting.
• Familiarity with multi-tasking and multi-processing.
• Capable to setup monitoring, conduct performance audit and performance optimization
• Strong understanding of administration (user accounts, permission models, access control).
• Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.).
• Experience troubleshooting Linux performance (CPU, memory, I/O).
• Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace).
• Familiarity with SQL.
• Familiarity with cloud computing.
• Strong business ownership and customer focus.

Nice to have

• Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc.
• Familiarity with BigQuery, Cloud Storage and CloudSQL.
• Coding ability in one or more languages (Java, Python, C++, etc).
• Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc).
• Experience in deploying and managing distributed systems and clusters.
• Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc).
• Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement.
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Opportunity in Tokyo: Senior Big Data Support Engineer

EPAM systems

Established in 1993, EPAM Systems, Inc. (NYSE: EPAM) is recognized as a leader in software product development by independent research agencies. Headquartered in the United States, EPAM employs over 19,000+ IT professionals and serves clients worldwide utilizing its award-winning Central, Eastern European global delivery platform, and its locations in 25 countries across 4 continents. In 2013, EPAM was ranked by Forbes as #6 among America's 25 Fastest-Growing Tech Companies and #2 on the list of America's Best Small Companies: 20 Fast-Growing Tech Stars.
We value individuality and we are highly interested in motivated people with desire to grow, as we do not believe in micro-management.
We look and strive for excellence and we are interested in individuals who want to grow, develop, innovate and learn.

Project description

EPAM Systems provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages.

Responsibilities

• Provide support to customers using Cloud Platform products, solutions and APIs, including Big Data and related services.
• Provide technical assistance and support as part of a global 24x7-support organization.
• Work closely with engineers and product managers to improve the product and make our customers successful.
• Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams.
• Provide technical and developer support to customers using Cloud Platform products, solutions and APIs.
• Follow notification and escalation procedures.
• Follow standards for communications with business involving operational issues.
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
• Work closely with internal support team s to improve cloud products at a senior level

Required skills

• 3+ years’ experience fully as developer or a combination developer + big data engineer
• Ability to read and understand code, able to write code to reproduce customer problems.
• Strong research, analytical and problem-solving skills required to work with petabyte or even exabytes of data.
• Familiar with web protocols (HTTP, TLS/SSL, etc).
• Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting languages (Python/PHP/R).
• Background in SQL.
• Experience with BigData architectures and technologies (more than 1TB of data) and BI solutions.
• Experience with distributed computing frameworks (e.g. Hadoop, Spark, Flink, Storm, Samza, Beam, Google Big Query, etc.).
• Experience with distributed data stores (HBase, Cassandra, Riak, Google Bigtable, Amazon Dynamo DB, etc.) and/or distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Google Pub/Sub, Amazon Kinesis, etc.).
• English B2/C1

Nice to have

• Experience in technical support: familiarity with case prioritization, SLA compliance, and quality.
• Experience with the popular technologies in the machine learning/big data ecosystem.
• Experience with any ML library (scikit­learn, pytorch, tensorflow, Spark mllib) or basic understanding of ML concepts.
• Experience with PaaS and IaaS technologies.